Responsible Gaming

Fair Crown Casino supports a balanced approach to gambling. Gambling should be treated as entertainment, not as a way to make money, solve financial problems or manage difficult emotions. This page explains practical steps for keeping gambling within safe personal limits and where to seek help if gambling is becoming difficult to control.

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Gamble for entertainment, not income

Online gambling involves risk, and there is no guaranteed way to win. Outcomes are determined by the relevant game rules and chance. Past results do not predict future results, and a winning session does not mean that another win is due. You should only gamble with money you can comfortably afford to lose after essential living costs, financial commitments and savings have been considered.

Table of contents

Gamble for entertainment, not income Tools for maintaining control Recognising when gambling may be causing harm Support, account concerns and personal safety

Gambling should never be used as a substitute for employment, an investment strategy or a solution to debt. It is also important not to gamble when you are feeling distressed, angry, lonely, tired or affected by alcohol or other substances. These situations can make it harder to make careful decisions and may increase the risk of spending more time or money than intended.

Basic safer gambling principles

Set a spending limit before you begin and stay within it.
Set a time limit and take regular breaks away from the screen.
Keep gambling money separate from money needed for rent, bills, food, transport and other essentials.
Do not borrow money, use credit intended for other purposes or sell belongings to continue gambling.
Never chase losses by increasing your bets or playing for longer.
Avoid gambling when you are affected by alcohol, medication or other substances.
Do not gamble to relieve stress, boredom or sadness.
Remember that taking a break or choosing not to gamble is always an acceptable decision.

Fair Crown Casino encourages players to make decisions before playing rather than during an emotional or losing session. A written budget, a calendar reminder and regular account reviews can help you remain aware of your activity. If gambling stops feeling enjoyable or begins to interfere with other parts of life, stop playing and consider seeking support.

Tools for maintaining control

Depending on the account and features available, safer gambling controls may allow you to set deposit, spending or session limits, take a temporary break or request a longer account exclusion. Limits are designed to support planning and should be arranged before gambling, rather than changed during a session because of losses or excitement.

Consider setting limits before you play

Decide the maximum amount you are prepared to spend over a day, week or other period.
Choose an amount that does not affect rent, bills, savings, family responsibilities or other necessary expenses.
Set a maximum playing time and plan what you will do when that time ends.
Review your activity regularly so that deposits, wagers and losses remain clear to you.
Do not remove or increase a limit simply to continue after a loss.
If you are unsure what limit is appropriate, choose a break from gambling and seek independent guidance.

A limit is not a guarantee that gambling will be affordable in every situation. Your financial position can change, and a limit that once seemed suitable may no longer be appropriate. You remain responsible for considering your wider circumstances, including changes to income, household expenses, debt and personal wellbeing.

Taking a break or excluding yourself

If you want to stop gambling for a period, use any available break or self-exclusion option, or contact the relevant account support channel to ask what options are available. A self-exclusion request should be treated seriously. Do not create another account, use someone else’s account or ask another person to place bets for you while excluded.

If you believe that you need a permanent or extended break, choose the strongest restriction available to you and remove access to gambling-related funds where practical. You may also wish to use device controls, banking restrictions or other independent tools. These measures can work together and may make it easier to follow your decision.

Recognising when gambling may be causing harm

Problem gambling can develop gradually. A person may begin by gambling occasionally and later spend more time, money or emotional energy than intended. You do not need to wait for serious financial loss before taking action. Any concern about your gambling is a valid reason to pause and seek support.

Possible warning signs

Thinking about gambling frequently or feeling restless when not gambling.
Spending more money or time than planned.
Trying to recover losses by gambling again, often with larger amounts.
Hiding gambling activity, deposits, losses or account information from family or friends.
Borrowing money, using credit or missing bills because of gambling.
Feeling guilty, anxious, irritable or low after gambling.
Neglecting work, study, relationships, health or household responsibilities.
Attempting to stop or cut back but finding that you cannot.
Gambling in secret or opening additional accounts to continue playing.
Believing that a win is necessary to fix financial or personal problems.

If any of these signs sound familiar, stop gambling and speak with someone you trust. A family member, friend, counsellor, financial counsellor or health professional may be able to help you consider your options. Support is available for people who gamble as well as for partners, relatives and friends affected by someone else’s gambling.

Be honest when asking for help. Explain how often you gamble, how much you spend, whether you have tried to stop and any effect on your finances, relationships or wellbeing. Accurate information helps a support professional suggest practical next steps. You do not need to manage the situation alone or feel ashamed about asking for assistance.

Support, account concerns and personal safety

Australian players can seek confidential assistance from qualified gambling support services, health professionals and financial counselling organisations. Services may offer counselling, information, budgeting assistance and support with creating a plan to reduce or stop gambling. Independent support can be useful even if you are uncertain whether your gambling is a problem.

If gambling is affecting another person in your household, consider discussing practical protections such as separating finances, reviewing shared spending and agreeing on how gambling-related concerns will be addressed. Do this with care and seek professional advice where necessary. If you believe a person is at immediate risk of harm, contact appropriate emergency or crisis services in Australia.

Requesting help from Fair Crown Casino

If you are concerned about your gambling or want to discuss available account restrictions, use the account support process provided on the website. Explain whether you want a limit, a temporary break, self-exclusion or information about another safer gambling option. Do not continue gambling while waiting for a restriction to be arranged if you have decided that you need to stop.

For privacy and security, account requests may need to be checked before changes are made. The available process, timing and conditions can depend on the type of request and the account information provided. Fair Crown Casino may also provide safer gambling information or suggest that you seek independent support, but this does not replace professional counselling or financial advice.

Our commitment

Fair Crown Casino aims to provide clear safer gambling information and to promote informed choices. We encourage all players to remain within their personal limits, take breaks and act early if gambling no longer feels controlled. Only eligible adults should use gambling services, and an account should never be shared with another person. Responsible gambling is a shared effort: we provide information and available controls, while players remain responsible for making decisions that protect their finances and wellbeing.

Please review this page before playing and return to it whenever your circumstances change. If you are unsure whether gambling is safe for you, the safest option is to stop and obtain independent support.